Our Care Staff
As we age, sometimes we need just a little help, sometimes we need a little bit more.
All of our care staff undertake a rigorous screening and recruitment process.
Our recruitment process is probably the most thorough in home care, to ensure that we provide only the most passionate, reliable, trustworthy, hardworking and committed individuals.
Following an appointment, all care staff are provided with induction training in order that they comply with the Health and Social Care Act 2008, Care Act and the fifteen standards in the Care Certificate.
Caring Crew believes that the key to successful care is their investment in training, not only to care workers but also to managers. Four members of senior staff are trained trainers and can deliver Moving & Handling, CPR and Basic First Aid and Medication Management, in-house, which not only means that the training can be made relevant for the agency and the clients, it also gives us the flexibility to train and refresh training, when we need to, not when it’s available from third parties.
The process includes:
Completing an application form Passing a knowledge and skills test Answering interview questions Completing a practical ability and eligibility questionnaire Undergoing a Criminal Records Check Being checked against the adults’ and children’s barred list
Completing a health questionnaire
The training includes theory, practice, one to one with experienced staff and field competence to ensure that each carer both understands, and meets, the high expectations that are necessary when caring for clients. Furthermore, care staff receive refresher training on many of the modules on an annual basis.
Staff are further encouraged and expected to undertake further training such as NVQ2, NVQ3, NVQ5, apprenticeships, diplomas and advanced subjects, e.g. Dementia, Medication, Moving & Handling.
Specialised training may be provided to care workers who work with clients who have special communication needs, sensory loss, dual sensory impairment, complex health care needs, terminal illness, stroke, learning disabilities, mental health difficulties, infectious and contagious diseases, dementia and people with challenging behaviours.
Meet the team
Kerry Kaur
Registered Manager • 20+ Years Experience
Isobel Agger
Care Coordinator • 10 Years
Experience
Care Coordinator • 10 Years Experience
Carla Abreu
Care Coordinator • 5+ Years
Experience
Care Coordinator • 5+ Years Experience
As a Care Coordinator at Caring Crew, I’m dedicated to providing outstanding support and care. I thrive on interacting with clients and making a positive impact on their lives. My role also includes managing staff payroll and handling client invoicing, which helps ensure everything runs smoothly and efficiently.
I’m passionate about helping others and believe strongly in the power of empathy and kindness. I love connecting with people and am always here to lend a listening ear, ensuring that every client feels valued and well cared for. Beyond my professional life, I cherish spending quality time with my husband and child, exploring new places, taking pictures, and socialising with friends.
Tracy Hazell
Care Coordinator • 7 Years
Experience
After spending 23 years working in the hotel industry, I decided to pursue a career in care and have never looked back. I’ve worked my way up from being a carer to a senior carer, and now I’m a Care Co-ordinator. I hold a Level 3 qualification and am also a trainer, which allows me to share my knowledge and skills with others in the field. My journey has been incredibly rewarding, and I’m proud of the progress I’ve made. I love the daily interaction with clients and find great satisfaction in making a positive difference in their lives. Being able to brighten someone’s day is what makes this job so special to me.
Tolu Akinyemi
Care Coordinator • 2 Years
Experience
As a Care Coordinator at Caring Crew, I’m dedicated to providing outstanding support and care. I thrive on interacting with clients and making a positive impact on their lives. My role also includes managing staff payroll and handling client invoicing, which helps ensure everything runs smoothly and efficiently. I’m passionate about helping others and believe strongly in the power of empathy and kindness. Outside of work, I love connecting with people and am always here to lend a listening ear, ensuring that every client feels valued and well cared for.